Dear Valued Clients,
White Mountain Animal Hospital has been monitoring the spread of COVID-19 throughout our community. We have been following guidance from the Center of Disease Control (CDC), local health authorities and the American Veterinary Medical Association to ensure we have the right plan and resources in place to best care for your pets while safeguarding the health and well-being of everyone. Committed to caring for your pets and our community, we want to assure you we will remain open as a full service veterinary hospital.
In order to do so, here are some steps we are taking and steps we are asking of you to ensure we are all being proactive with safety.
What we are doing:
- We are now offering 3 ways for your pet to receive veterinary care:
1. Telemedicine: Consult directly with our veterinarians via telephone or video conference call to establish a treatment plan and to determine whether or not your pet needs to been seen at the clinic.
2. Curbside Service: Wait in the comfort of your car. A team member will escort your pet into the clinic where full service veterinary care will be provided. Prescriptions, pet food orders and supplies will also be hand delivered to your vehicle upon your arrival. Clients that have taken advantage of our curbside service fondly refer to it as a "VIP treatment".
3. In-Clinic Appointments: We will still welcome clients to attend appointments with their pets inside of the clinic when necessary.
We will, however, only allow 1 healthy client in our front lobby at a time. Please call upon arrival for authorization to enter our office.
- Our daily cleaning procedures are very thorough by routine, however, we are taking extra time to clean and disinfect so our office remains a clean and safe environment for our clients and our staff. Our dedicated team is wiping down and disinfecting all workstations, surfaces, doorknobs, etc. on a hourly basis.
- Our team is utilizing Personal Protection Equipment to reduce the risk of exposure.
- Hand sanitizing stations are in place throughout our office.
- Our team has a preparedness and prevention plan in place. The guidelines of this plan allow our team members to reschedule shifts if family members show signs of fever or simply aren't feeling well. We have also asked our team to use extra caution when evaluating their own health and reschedule their shifts if they develop concerns about their health or have an elevated temperature prior to coming to work.
What we ask of you:
- We ask if you are not feeling well, that you please stay home and utilize our telemedicine service or ask a healthy friend or family member to bring your pet to the appointment.
- Please do not bring family members or friends with you to appointments that require to enter our lobby, as we will only allow one person into our clinic at a time.
- Call ahead to order prescription refills or prescription diets. We will prepare them for you so they will be ready for curbside delivery when you arrive.
- Refrain from hugging or shaking hands with members of our team. Elbow bumps would be a great alternative.
- Frequently wash your hands with soap and water for more than 20 seconds.
- Drink plenty of water.
- Enjoy your time home with your pets.
We will continue to keep you updated should any additional precautions become necessary.
Additionally, we will remain available to answer any questions or concerns you may have.
Thank you for your patience and understanding during these unique times,
Dr. Ole Alcumbrac
Director of Medicine/Owner